Facilities PLUS has developed some unique philosophies over our year history. We think these philosophies provide an insight into what makes us better.

Perception is Reality
The client's perception of our services does, in fact, determine how well we are performing. Our perception of the services we provide is irrelevant. Thus, for example, our scorecards are largely subjective. While they contain performance metrics, we understand that metrics cannot measure client satisfaction. Thus, the "scores" they provide for our scorecards are entirely up to them.

We work hard every day to ensure that we are meeting and exceeding our clients' expectations, not merely working to predefined metrics.

Client Service is Key
Our clients expect us to provide highly competent personnel. And we do. That is a given. But our competitors can also hire good people. What sets us apart, and allows us to retain our clients, is our focus on Client Service.

We understand that we can only be successful if our clients are successful.

Put the Contract in a Drawer
We don't view every request for support as an opportunity to negotiate additional price, but instead as an opportunity to help our clients be successful. Within reason, we go above and beyond contractual Scope of Work to address our clients' needs.

We work every day to help our clients succeed. We don't waste a lot of time interpreting contracts for opportunities to extract more fees.

Leverage Technology, but Apply the 80/20 Rule
Technology is a beautiful thing. It can tell you instantly how much space you have available in the Houston office, the status of a phone problem work ticket, or allow instant access to a lease document. But technology can be very expensive, oftentimes costing more than it is worth. Thus, we consistently apply the 80/20 Rule with technology, knowing that 80% of the desired benefit can be obtained for 20% of the total expenditure, and that the other 20% isn't worth the remaining 80% expenditure.

We focus on cost-effective approaches, allowing us to provide technology-enabled solutions while keeping price low for our clients.