CASE STUDIES - FACILITIES MANAGEMENT
The Challenge:
A major parts distributor with 200 sites faced several issues with their existing support provider:
- Inconsistent processes
- Unacceptable support
- Missed lease renewal options
- Incomplete / missing lease files
- Poor organizational alignment
- Paper intensive - not leveraging technology
The Solution:
- Developed, implemented and maintain standard, repeatable processes using standard forms
- Organized all paper files into standard format
- Scanned all leases for website
- Built and maintain database of all lease and telco information
- Aligned the support team with the client's regions
- Implemented intranet site so client employees have one place for all facilities and telecom Information
- Implemented web-based work order and database systems
The Result:
Improved processes and over $5M in annualized savings in the first three years
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