Track a Service Request

Service/work Request System

Facilities PLUS has a web-based work order system that allows client employees to submit and track service requests via the internet.

If a service request number was given to you by phone or via email, then you can track the work progress torwards the resolution of your service request through our work order system.

Please follow the following steps. If you have any problems, please contact the helpdesk.

Step 1 Go to [link to work order system] in your web browser.
Or
FROM E-Mail: Click on the Service Request number located at the bottom of the work request e-mail.

At the login screen, enter in provided login and password. If you have forgotten your login or password, Click Here.
Step 2 Click on the "View Request" link then Click on the service request that you wish to view.
Or
FROM E-Mail: Click on the " View Service Request" link (option avaliable when viewing the ticket from email ).
Step 3 OPTIONAL: Post a follow up or note to the ticket. Click on "submit".


Notes:
1) If you have problems with the service request system please send requests directly to sample@facilitiesplus.com
2) All submissions received after hours will be answered in the order that they were received starting the following business day.
3) FPI Helpdesk hours are 8:00AM and 8:00PM EST from Monday ~ Friday excluding holidays

If there are any questions, please contact the helpdesk @ Dial *555-5555 or 555-555-5555, or email sample@facilitiesplus.com.

The Help Desk is staffed between 8:00AM and 8:00PM Eastern Time, Monday through Friday

In emergency situations after hours, you can reach a member of the Help Desk team by following the prompts to leave an urgent message in the voice mailbox.