SERVICES - TELECOMMUNICATIONS MANAGEMENT

FACILITIES PLUS offers a wide range of telecommunications management, providing broad based telecom support to over 400 client sites throughout the U.S.

Support ranges from project management of system installations and moves, to on-going phone maintenance and trouble resolution, phone system optimization, phone cost audits, and Moves / Adds / Changes (MACs).

We have installed systems as large as a 1,200+ person operation with a 150 position Call Center to some as small as Centrex service for a two person office.

For one typical client we support 50 locations throughout the U.S., with personnel on-site at the client's larger sites, and other personnel in our office to provide remote support to their smaller sites.

Support examples include:

• International conversion to VoIP
• Selection and installation of a PBX for a new Call Center
• Redeploying an unused PBX, saving in excess of $100,000, vs. buying a new system as the client had planned
• Managing clients' voice conferencing bridge, with our Help Desk providing first line support, backed up by our Phone Technicians
• Work ticket resolution, where clients can input trouble tickets directly to our web-based work order system, or call our Help Desk. Either way, we manage and follow all trouble tickets through completion
• Coordination of employee home business lines and long distance calling cards
• On a smaller scale, we helped one client with 10 locations in the U.S. to optimize their telecommunications spend, saving them much more than the cost of our study
  

Delivering Outstanding Service... All Ways... Always